Question 1

How fast will you respond?

Accepted Answer

We typically respond within one business day. To get a faster answer, include your account email, the steps you took, and any error message or screenshot.

Question 2

How do I reach the right team?

Accepted Answer

For sales, plans, and demos, use the sales form or email sales@syncwork.app. For product help, bugs, and feedback, use the support form or email support@syncwork.app. For privacy and data requests, email privacy@syncwork.app.

Question 3

Is Syncwork really free?

Accepted Answer

Yes. The Free plan is free forever for a single seat and one workspace, with unlimited time tracking, projects, clients, tags, and tasks. Premium adds teams, invoicing, and deeper reporting — start with a 14-day free trial, no credit card required.

Question 4

Can I export my time tracking data?

Accepted Answer

Yes. Reporting lets you export overview, detailed, and profitability reports as CSV, XLSX, or PDF, and you can share read-only report links with anyone. Your data stays yours on every plan.

Question 5

How do I report a bug?

Accepted Answer

Use the support form and include your account email, what you expected to happen, what actually happened, and the steps to reproduce it. Screenshots help us fix it much faster.

Question 6

I can't sign in. What should I do?

Accepted Answer

Use the "Forgot password?" link on the sign-in page to reset your password. If you still can't get in, contact us from the email you registered with so we can help restore access.

Question 7

I was charged and don't recognize it. What do I do?

Accepted Answer

Premium bills through our merchant of record, Dodo Payments — the name on your statement may be Dodo rather than Syncwork. For a refund, email support@syncwork.app with the amount and date, and we'll sort it out.

Question 8

Can I delete my account or request my data be removed?

Accepted Answer

Yes. Send a request through our contact form or email privacy@syncwork.app. We verify your identity before acting on any request. See our privacy policy for full details.

Question 9

Is my payment and data secure?

Accepted Answer

Payments are handled by Dodo Payments (PCI DSS compliant), so we never see or store your card details. We don't sell your personal information. We only collect what's needed to run the product, and you can review, correct, or delete it anytime.

Get in touch. We're here to help.

Product Support

Sales Team

Frequently asked questions